I hoped it would be a simple fix when the customer asked me to look at her Windows 7 machine this week. I don’t really do PC repair anymore but I have one or two old customers I’ll help out when needed. I figured it was just some Windows settings that needed adjustment but after struggling with the machine for about an hour, I realized that it really needed a wipe and reload of the system. The repair shop I referred the customer to discovered hard drive issues I’d suspected but couldn’t confirm with CHKDSK. They gave her a fantastic rate on a hard drive upgrade and Windows reinstall and returned her old hard drive to her for recovery of whatever data she needed.